Why Pennine?

Every customer is unique, every requirement is different. People come to Pennine for lots of reasons. But, in most cases, it comes down to a single word; trust. Pennine has many years of experience and our reputation is built on trust.

Investing in your home can be a big decision. That decision may not seem so big if you choose Pennine because, whilst we may cut costs, we never cut corners. The money you spend on your home through Pennine will go a long, long way.

Here’s why. We promise to offer you the best. The best in product design and best quality build, an unrivalled After-Care service that includes a free 24 hour emergency lock out service and free annual maintenance checks. We are also North East’s first company to offer a 20 year guarantee on all our products, including moving parts – as standard. This, coupled with exceptional customer service and a genuine price promise, means peace of mind for you and a decision that is far easier to make.

We invite you to experience Pennine for yourself and see. Discover our extensive range of conservatories, orangeries, roof replacement products, porches, windows and doors.

Visit our showroom today or call our Freephone number on 0800 55 22 55 to arrange a no obligation appointment.

For a better home tomorrow, take the Pennine way today!

  • The Pennine Way
    The Pennine way isn't about what we do; it's about how we do it.

    The Pennine way isn't about what we do; it's about how we do it.

    The Pennine way forms the solid backbone of our company. It defines what it feels like to work with Pennine, by highlighting what’s most important to you.

    1. The Pennine Promises

    We make, and keep, 4 service promises that no-one else does. Our 20 Year Guarantee, 24 Hour Lockout Service, Free Annual Maintenance Checks and The Pennine Price Promise.

    2. A Clear and Relaxed Sales Process

    We make you feel comfortable with the entire sales process. Together, we decide exactly what it is you need, you’ll understand exactly how we price our products and why, and we won’t push you into anything. You remain at the centre of every decision, every choice, every direction we both take.

    3. Clarity of Product

    We clearly define every detail of your product at every stage of the process, so you always know exactly what you’re paying for.

    4. Delivering on Time

    We always give clear, achievable timeframes. A project may go beyond them if it’s absolutely unavoidable, but you’ll be kept informed every step of the way.

    5. One Point of Contact

    We’ll give you one point of contact for each stage of your Pennine project, so you’ll always know who to go to if you need information, help or support.

    6. Absolute Respect

    We always treat your home like the palace it is. Your space, your rules. We’ll use dust covers on our way in and tidy on our way out.

    7. People People

    At every stage of the process, we only ever introduce you to people who want to make the process a pleasure for you. You’ll feel supported and listened to - every step of the way.

    8. Know your Pennine

    We talk you through every aspect of your complete, quality checked product, so that you know how to use, care for, maintain and get the very best from it.

    9. Thanking You

    We thank all of our customers with a loyalty discount to be used on future products.

    10. Real Aftercare

    Your Project Manager will stay with you for one month after everything is finished, to help you with natural tweaks. You will receive Free Annual Maintenance Checks for the first two years after the installation and Pennine will, of course, stay with you for your 20 Year Guarantee.

  • Pennine Promises
    Every promise we make, we keep. Every time.

    Every promise we make, we keep. Every time.

    Our promises are bold and are there to assure you that we’re completely confident in our products and our service.

    The Pennine 20 Year Guarantee

    Pennine is proud to be the North East’s very fi rst to offer a 20 Year Guarantee. Not only that, you will also be covered or both moving and non-moving parts. Our confidence in our products and dedication to our customers means we’ll be there for you well into the future.

    The Pennine 24 Hour Emergency Lockout

    If the locks on your Pennine door ever fail, just give us a call. We’ll come and let you in anytime, day or night, and fix the fault.

    The Pennine Free Annual Maintenance Checks

    A little wear and tear is part of everyday life so, every 12 months, for the first two years, we’ll keep a comforting eye on you and your Pennine product.

    The Pennine Price Promise

    Giving our customers complete confidence in the price that they pay is very important to us. So, if you or any customer can find the same product specification and service commitment cheaper elsewhere, within 14 days, we’ll refund DOUBLE the difference.

  • FENSA Registered
    FENSA Registered Member

    FENSA Registered Member

    Pennine Home Improvements is a member of FENSA (Registered No. 31358) - The industry Gold Standard for Building Regulations compliance in replacement windows and doors.

    FENSA stands for the Fenestration Self-Assessment Scheme. Following Government encouragement, FENSA has been set up by the Glass & Glazing Federation (GGF) and other industry bodies in response to Building Regulations for double glazing companies in England and Wales.

    When replacing windows and doors, homeowners must comply with current thermal performance standards and ensure they get a certificate from FENSA or Local Authority Building Control. FENSA enables companies that install replacement windows and doors to self-certify compliance under these Building Regulations without the need for a separate assessment from Building Control.

    For more information on FENSA please visit www.fensa.co.uk.

  • GGF Registered Member
    GGF Registered Member

    GGF Registered Member

    Pennine Home Improvements is a member of the Glass & Glazing Federation (GGF) – the industry’s main trade federation which was formed in 1977.

    The GGF is recognised by government and plays a large part in the setting of new technical standards and regulations, such as The Building Regulations, the rules that govern and control the way our buildings are constructed in the UK.

    All GGF members have been vetted and have premises, products and employees fit for purpose with trained professionals to ensure your installation is to the highest technical standards as outlined by the GGF Glazing Manual.

    As a member of the GGF, Pennine complies with the GGF Consumer Code of Good Practice which has strict requirements regarding consumer legislation, we also offer free deposit protection and conciliation schemes to homeowners.

    For more information on the GGF please visit myglazing.com.

  • FMB Registered Member
    FMB Registered Member

    FMB Registered Member

    Pennine Home Improvements is a registered member of the Federation of Master Builders (FMB) - the UK's largest trade association in the building industry.

    Membership of the FMB is well respected among domestic and commercial consumers and therefore member firms must uphold the federation's long established reputation.

    Nowadays, more and more customers seek the reassurance that they have chosen a reputable builder to work on their home and membership of the FMB is the simplest way to provide that assurance. Choosing a builder who is a member of the FMB should ensure a good start with any building work. The FMB promotes professionalism amongst its members and demands high quality workmanship.

    For more information on the FMB please visit www.fmb.org.uk

Find your nearest Showroom

Book A Free Appointment

Book A Free Appointment

A Pennine customer advisor will contact you to arrange a free design at your convenience and will advise you on the best choice of product to suit the style and character of your home.

Request Our Brochure

Request Our Brochure

For further information on the fabulous range of home improvement products available at Pennine - simply request your brochure online today!

Request A Free Quote

Request A Free Quote

If you'd like to see how Pennine can totally transform your home, get in touch today and arrange your free no-obligation quotation online now.

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